Terms of service

These Terms of Service (“Terms”) govern your access to and use of our website https://allwigs.store and all related services, purchases, and communications.

By visiting or purchasing from our website, you agree to these Terms. Please read them carefully before using our site or placing an order.

1. General Overview

AllWIGS.au is a luxury online wig retailer specialising in premium HD lace, Russian raw human hair, and custom balayage units.

These Terms apply to all users of the site, including browsers, customers, affiliates, and content contributors.

By accessing our site, you confirm that you are at least 18 years of age or have obtained consent from a legal guardian.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. It is your responsibility to review them regularly.

2. Use of Our Website

You agree to use our website and products only for lawful purposes.

You must not:

• Copy, reproduce, or distribute any website content without written permission.
• Attempt to hack, disrupt, or interfere with our online systems.
• Use our name, brand, or trademarks for unauthorised marketing.

Violation of these Terms may result in the termination of your access to our services.

3. Product Information & Availability

AllWIGS.au takes great care to accurately display all product details, descriptions, and pricing.

However, product colours may vary slightly due to lighting and screen variations.

All items are subject to availability. We reserve the right to limit the quantities of any product or service that we offer.

All wigs are handcrafted and may have slight variations from sample photos — this reflects the natural quality of raw human hair.

4. Pricing & Payments

All prices listed on our website are in Australian Dollars (AUD) unless stated otherwise.

Prices are subject to change without notice.

We accept secure payments via Shopify Payments, PayPal, Afterpay, and other approved methods.

By placing an order, you authorise us to charge your selected payment method for the total purchase amount including taxes, shipping, and any applicable fees.

5. Shipping & Delivery

We offer worldwide shipping. Orders are processed and packaged within our standard timeframes.

Estimated delivery times vary depending on destination and service selected.

• Express Shipping: 2–3 weeks worldwide
• Processing Time: 3–7 business days

Tracking details will be provided via email once your order is shipped.

Delays caused by customs, couriers, or global shipping interruptions are beyond our control.

6. Returns & Exchanges

Due to hygiene and the nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or colour expectations.

If your item arrives damaged or incorrect, please contact us within 24 hours of delivery at support@allwigs.au with clear photos and your order number.

We will review and, if eligible, arrange a replacement or store credit.

7. Custom & VIP Orders

VIP Wig Room and custom unit orders are made-to-order and non-refundable.

Once a custom order is placed and production has begun, cancellations cannot be accepted.

Estimated timelines will be communicated during checkout or by email confirmation.

8. Intellectual Property

All content on AllWIGS.au, including text, graphics, photography, product names, and design layouts, is the exclusive property of AllWIGS.au and protected by international copyright and trademark laws.

You may not reproduce or redistribute any material without written consent.

9. Limitation of Liability

AllWIGS.au is not liable for any damages resulting from:

• Misuse of products
• Delayed shipping or delivery errors
• Allergic reactions or improper maintenance of wigs

We guarantee our products are manufactured under high-quality control standards but cannot guarantee identical results across all individuals due to personal styling, care, and usage.

10. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, and any disputes shall be handled in accordance with Australian Consumer Law.

11. Contact Information

Questions about the Terms of Service should be sent to:

📧 support@allwigs.au

🌐 https://allwigs.store