Shipping policy

Thank you for shopping with AllWIGS.au, your destination for luxury Russian raw HD lace wigs and exclusive balayage collections.

This Shipping Policy explains how and when your order will be processed, packaged, and delivered.

1. Order Processing

All orders are subject to verification and quality control before shipment.

Processing times apply to all orders (including express shipping):

• Standard Processing: 3–7 business days
• Custom or VIP Wig Orders: 7–14 business days (hand-crafted)

Once your order has been processed, you will receive an email with your tracking number and estimated delivery timeline.

2. Shipping Times & Delivery Estimates

AllWIGS.au ships worldwide via trusted carriers such as Australia Post, DHL Express, and UPS.

Delivery estimates begin after order dispatch. Weekends and public holidays are not included.

3. Express & Priority Shipping

Express Worldwide Shipping (2–3 weeks average delivery) is available at checkout for most regions.

VIP Wig Room members may receive priority order handling and early access to tracking updates.

4. Shipping Costs

Shipping rates are calculated at checkout based on destination and order weight.

From time to time, we may offer free shipping promotions within Australia or for qualifying international orders.

5. Tracking & Delivery Confirmation

Once your order is shipped, tracking details will be emailed automatically.

Please allow up to 48 hours for the tracking link to activate.

AllWIGS.au is not responsible for:

• Delays caused by customs or local postal services
• Incorrect shipping addresses provided by customers
• Lost or stolen parcels after delivery confirmation

If your order shows as delivered but cannot be located, please contact your local carrier to file a delivery claim.

6. International Orders & Customs Duties

International orders may be subject to import taxes, customs duties, or local handling fees once the shipment reaches your country.

These charges are not included in your order total and must be paid by the customer.

We recommend checking your local customs authority for applicable import policies before placing an order.

7. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, contact us within 24 hours of delivery with your order number and photos of the issue.

Send all correspondence to support@allwigs.au.

Our team will review and arrange a resolution or replacement if eligible.

8. Non-Delivery & Returns to Sender

If an order is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel, reshipping fees will apply.

We are unable to refund original shipping costs for undeliverable or refused parcels.

9. Delivery Acceptance

All shipments require signature upon delivery where available.

By placing an order, you agree that delivery confirmation (signature or courier scan) will serve as proof of receipt.

10. Contact Us

For all shipping enquiries, updates, or assistance, please reach out to:

📧 support@allwigs.au

🌐 https://allwigs.store